Returns & refunds.

Orders placed through the VAKKER shop are final. We do not accept returns, exchanges or refunds on online shop purchases.

This policy covers online shop orders. Products you buy in the office are handled by our front desk at the time of purchase.

These are skincare, hair care and supplement products. Once a product has shipped we cannot verify how it was stored or handled, so it cannot be safely opened, restocked or sent to another customer.

Contact us as soon as you can and no later than 14 days after delivery, with your order number and a photo of the item and its packaging. We will replace the item or refund it.

Please keep the packaging until we have resolved it.

Check the ingredient list on the product page, especially if you have a known sensitivity or have been told to avoid an ingredient.

If you are unsure whether a product suits your skin, contact customer care before ordering. We would rather help you choose than have you buy something that does not fit.

The size, count and contents shown on the product page are what you receive. The directions printed on the package remain the authoritative instructions for use.

It is linked from our shop pages and from Shopify's checkout, so it is available before you complete a purchase.

Questions about an order can be directed to customer care.

Phone 605-600-8380